Our Policies

Pricing and Payment Policy

1. Pricing Policy:

  • Due to the nature of the jobs/projects we do, pricing may be calculated based on the job specification.
  • There are some items that have standard pricing. (Refer to price list)

2. Payment Policy:

  • All payments must be made in full upfront before any work will be started.
  • Payments can be made via debit card, MoMo, Cash or bank transfer.
    If a cancellation is made before any work has been started, a full refund will be issued.
  • Refunds will not be issued once work has been started, but a credit towards future orders may be offered at the discretion of Fusion 360.
  • Any additional fees or charges will be communicated to the client and must be paid before the order will be completed.

Shipping and Handling Policy

1. Shipping Options:

  • Fusion 360 offers shipping within Ghana and internationally.
  • Domestic shipping is available through DHL, Dispatch, Uber/Bolt.
  • International shipping is available through DHL.
  • International shipping rates are determined based on the weight, size, and destination of the package.
  • Domestic shipping rates are determined based on the destination(distance) of the package

2. Handling Procedures:

  • Fusion 360 takes great care in packaging and handling all orders to ensure safe delivery.
  • Orders are packaged securely in appropriate materials to prevent damage during transit.
  • Each order is checked for accuracy and quality assurance before being shipped.
  • A tracking number is provided for orders shipped via DHL, so clients can track their packages in real-time.
  • If there is any issue with the order during shipping, Fusion 360 will work with the client to resolve the issue promptly.

3. Shipping Timeframe:

  • The timeframe for shipping and handling varies based on the shipping option selected and the destination.
  • Domestic orders typically arrive within 2hours – 2 business days, depending on the shipping option selected.
  • International orders typically arrive within 5-15 business days, depending on the shipping option selected and the destination.
  • Clients will receive a confirmation email with the expected delivery timeframe once their order has shipped.

Returns and Refunds Policy

1. Returns:

  • Fusion 360 accepts returns on products that are defective or damaged upon arrival.
  • Clients must contact Fusion 360 within 2 hours of receiving their order to initiate a return.
  • To be eligible for a return, the product must be unused and in the same condition that it was received.
  • Clients are responsible for the cost of return shipping.
  • If the return is approved, a refund will be issued for the cost of the product.

2. Refunds:

  • Fusion 360 offers refunds for products that are defective or damaged upon arrival, or for orders that were not delivered.
  • Refunds will not be issued for products that have been used, customized, or altered in any way.
  • If a refund is approved, the refund will be issued to the original form of payment.
  • Refunds may take 5-10 business days to appear on the client’s account, depending on the processing time of the financial institution.

3. Exchange:

  • Fusion 360 does not offer exchanges for products.
  • If a client wishes to exchange a product, they must return the original product for a refund and place a new order for the desired product.

4. Cancellations:

  • Clients may cancel their order before it has shipped.
  • If the order has already shipped, the client may initiate a return once they receive the product.
  • If the order is customized, the client cannot cancel the order.
  • Fusion 360 reserves the right to cancel orders at any time for any reason. If an order is cancelled by Fusion 360, a full refund will be issued to the client.

5. Contact:

  • Clients should contact Fusion 360’s client service team at clientservice@fusion360gh.com or by phone at 027 775 3211 to initiate a return or request a refund.
  • Fusion 360’s client experience team will work with the client to resolve any issues or concerns as quickly as possible.

Quality Standards Policy

1. Materials:

  • Fusion 360 uses high-quality materials for all of their products and services.
  • Materials are sourced from reputable suppliers to ensure consistency and reliability.
  • All materials are tested and approved for their specific use.

2. Equipment:

  • Fusion 360 uses state-of-the-art equipment for UV printing, laser cutting, and digital foil printing.
  • Equipment is regularly maintained and serviced to ensure optimal performance and accuracy.
  • All equipment is calibrated to meet industry standards for quality and precision.

3. Quality Control:

  • Fusion 360 has a rigorous quality control process to ensure that all products and services meet or exceed client expectations.
  • Each product is thoroughly inspected for defects, damage, and accuracy before being shipped to the client.
  • All production processes are closely monitored to ensure consistency and quality.

4. Client Satisfaction:

  • Fusion 360 is committed to client satisfaction and strives to provide the highest level of service and support.
  • Clients are encouraged to provide feedback and suggestions for improvement.
  • Any issues or concerns are addressed promptly and professionally.

5. Industry Standards:

  • Fusion 360 adheres to industry standards for UV printing, laser cutting, and digital foil printing.
  • All products and services meet or exceed industry standards for quality, safety, and reliability.
  • Fusion 360 stays up-to-date on industry developments and innovations to continuously improve their products and services.

Response Time Policy

At Fusion 360, we value our clients and are committed to providing timely and effective support. Our response time policy outlines our commitment to responding to client inquiries within 1 hour for phone, email inquiries, and social media inquiries. If we are unable to resolve an inquiry within the designated time frame, we will provide a status update and an estimated resolution time. We will strive to provide the best possible service to our clients and appreciate your feedback.

Escalation Policy

Our escalation policy ensures that client issues are resolved in a timely and efficient manner. If a client has an issue that cannot be resolved immediately by our client service team, the issue will be escalated to a manager or supervisor. The manager or supervisor will review the issue and work with the client service team to identify a resolution. If the issue cannot be resolved at this level, it will be escalated to the appropriate department for further review. We are committed to resolving client issues as quickly and efficiently as possible.

Privacy Policy

We take your privacy seriously at Fusion 360. Our privacy policy outlines the types of data we collect, how we use that data, and how we protect your personal information. We only collect data that is necessary to provide you with our products and services, and we do not sell or share your data with third parties. We use industry-standard security measures to protect your data from unauthorized access, and we regularly review and update our policies and procedures to ensure compliance with relevant laws and regulations.

Feedback Policy

At Fusion 360, we value your feedback and are committed to using it to improve our products and services. Our feedback policy outlines the procedures for providing feedback and how we use it to improve our client experience. We encourage you to share your feedback with us through our client service team, surveys, or social media. We review all feedback and use it to identify areas for improvement. We appreciate your feedback and are committed to providing the best possible client experience.

Training Policy

Our training policy ensures that our client service team is equipped with the skills and knowledge needed to provide excellent client service. We provide ongoing training to our client service team to ensure they are up-to-date with the latest products, services, and policies. We also provide training on communication skills, problem-solving, and conflict resolution. We review and update our training materials regularly to ensure they are effective and relevant. We are committed to providing our team with the tools and resources they need to provide the best possible service to our clients.

Updated May 05, 2023